Privacy Policy
The privacy policy for Jovytensor Pty Ltd (the “Company”) is effective from 15 October 2026. The Company values the privacy of every individual who interacts with our services and website, and it commits to handling personal information responsibly and transparently.
Brief overview:
- Personal information is collected via contact forms, email correspondence, and telephone calls.
- Data is used solely for providing services, responding to enquiries, and managing account information.
- We do not use analytics or advertising trackers.
- Personal data is stored securely by our hosting provider, Micron 21 Pty Ltd, and is retained for up to 180 days.
- Users have rights to access, correct, and delete their data, and may lodge complaints with the Office of the Australian Information Commissioner.
1. Data Collection
We collect personal information that you voluntarily provide when you fill out the contact form on our contact page, send us an email, or call our office at (07) 3388 4743. The types of information gathered include:
- Full name and job title
- Email address and phone number
- Organisation details, if applicable
- Project descriptions and technical requirements
- Any files or documents you upload through the form (e.g., stems, session files)
The form is processed by FormSubmit.co, a U.S.-based service that forwards the information to our email address. No cookies or tracking pixels are set during this process.
2. Use of Information
Your personal data is used for the following lawful purposes:
- To respond to your enquiry and provide the requested services.
- To manage and store project files securely.
- To communicate updates about our services, such as new offers or changes in terms.
We do not sell or lease your information to third parties for marketing purposes. Any sharing of data with contractors or subcontractors is limited to those who assist in providing the services you have requested, and they are required to comply with the same privacy obligations.
3. Storage and Security
Personal data is hosted on servers operated by Micron 21 Pty Ltd at Unit 2, 7 Eastspur Court, Kilsyth South VIC 3137. The data is retained for a maximum of 180 days from the date of collection or until the project is completed, whichever is longer.
We implement appropriate technical and organisational measures to protect your information against accidental loss, destruction, alteration, or unauthorised access. Access to the data is restricted to authorised personnel only.
4. Rights of Individuals
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:
- Access – you may request a copy of any personal information we hold about you.
- Correction – you may ask us to correct any inaccurate or incomplete information.
- Deletion – you may request the deletion of your data, subject to applicable retention obligations.
- Objection – you may refuse the processing of your information for certain purposes.
Requests can be made by email to [email protected]. We will respond within five business days.
5. Contact and Complaints
If you are dissatisfied with how we handle your personal data, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Contact details are:
Office of the Australian Information CommissionerGPO Box 5288, Sydney NSW 2001
The Company will cooperate fully with any investigation and will provide the information requested by OAIC.
6. Third‑Party Access and Transfer
Personal data may be transferred to FormSubmit.co, which is located in the United States. The transfer is authorised under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, specifically Principle 5, which permits the transfer of personal information to overseas recipients when the overseas party offers an adequate level of privacy protection.
The Company does not store any data outside Australia except for the temporary transfer to FormSubmit.co for email forwarding. No other third‑party services are used.
7. Policy Updates
This privacy policy may be amended from time to time. Any changes will be posted on this page and will take effect immediately. We encourage you to review the policy periodically. For the latest version, view the Terms and Conditions or Cookie Policy.
The Company’s legal identity is Jovytensor Pty Ltd, director Olivia Ryan, located at 142 Queen Street, Brisbane QLD 4000. The Company does not hold any tax registration numbers on this page. All information provided herein is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.