Terms and Conditions
In brief:
1. Subject of the Agreement
This agreement governs the provision of professional audio mixing, mastering, and related services by Jovytensor Pty Ltd (“the Studio”) to the client (“you”). The Studio will deliver the final audio files in the formats specified in the booking request, subject to the terms below.
2. Booking and Deposit
Bookings are confirmed by the receipt of a 50 % deposit of the quoted price. Payment of the deposit is required before any work commences. The Studio reserves the right to cancel a booking if the deposit is not received within 48 hours.
3. Pricing and GST
All prices are quoted inclusive of 10 % GST. The deposit is calculated on the quoted price and includes GST. The final balance is due upon delivery of the completed files. Prices for each service are listed on the Services page and are subject to change with 30 days’ notice.
4. Cancellation and Refunds
If you cancel a booking after the deposit has been paid, the deposit is non‑refundable. If the Studio cancels, you will receive a full refund of the deposit and any additional fees paid.
5. Revision and Delivery
The Studio provides up to three rounds of revisions at no additional cost. Revisions are limited to the scope of the original request. Delivery of the final files will occur within five business days of the last revision, unless a rush fee of 30 % is applied.
6. Payment Terms and B2B
For B2B clients, payment is due within fourteen (14) days of invoice. Invoices are issued upon receipt of the deposit and include a unique reference. Late payments will incur a 2 % monthly interest charge.
7. Rights to Work and Confidentiality
The Studio does not acquire any rights to the audio material you provide. The Studio will treat all files as confidential and will not disclose them without your consent, except as required by law.
8. Limitation of Liability
Jovytensor Pty Ltd is not liable for indirect, incidental, or consequential losses arising from the use of the delivered audio. The Studio’s total liability is limited to the amount paid by you for the specific service.
9. Consumer Rights
Under the Australian Consumer Law, you are entitled to a service that is fit for purpose, works as advertised, and is delivered within a reasonable time. If the final product does not meet these standards, you may request a refund or replacement.
10. Complaints and Dispute Resolution
All disputes will be handled in Brisbane courts. If you have a complaint, please contact the Studio at [email protected]. For data protection concerns, you may lodge a complaint with the Office of the Australian Information Commissioner at GPO Box 5288, Sydney NSW 2001.
Updated 15 October 2026.
Jovytensor Pty Ltd – Olivia Ryan, Director – 142 Queen Street, Brisbane QLD 4000 – (07) 3388 4743 – [email protected]